Cosmic Cookie Bakery

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General Information

 

We respects the privacy of our customers, business partners, employees and job applicants and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared. 

 

Payment

 

Our preference for payment is through our merchant account buy now buttons.

 

Shipping

 

We take a great deal of time and care packaging our cookies to ensure they arrive at your doorstep in the same condition they left our bakery.

 

We will ship your order Fedex ground (2-3 days) within 2-4 business days of your order being placed and paid for, unless otherwise requested.

Priority Mail is NOT a guarantee of delivery within 2-4 days, rather it is an "expected time frame". Fedex only guarantees delivery with their overnight service.

 

THE CORRECT ADDRESS MUST BE ENTERED INTO THE SHIPPING FIELD ON THE ORDER FORM. This is the address we will default to. We will do our best to double check before shipping but putting the address in the correct spot will ensure it gets sent to the right address.

 

SHIPPING INSURANCE IS REQUIRED ON LARGER ORDERS OR ORDERS WE FEEL WOULD BENEFIT FROM IT. Shipping insurance is only a few dollars per box. We will provide all necessary information needed, but you will ultimately be responsible for filing a claim. NO ADJUSTMENTS WILL BE GIVEN BY COSMIC COOKIE BAKERY FOR DAMAGED BOXES THAT ARE INSURED. We take a great deal of care to package adequately. Excessive amounts of packing material are used!

 

We are not responsible for shipping delays caused by Fedex, incorrect address information, weather or disaster conditions, or for charges incurred for redelivery attempts and/or incorrect address information. WE WILL SHIP TO THE ADDRESS SPECIFIED IN THE SHIPPING FIELD ON THE ORDER FORM. PLEASE DO NOT CONVO YOUR SHIPPING ADDRESS SEPARATELY - IT MAY NOT MAKE IT ONTO YOUR ORDER. Please make it extremely clear where your box is to be shipped to. Refunds are not available for the cost of cookies or shipping charges if any of these circumstances occur.

 

We generally ship "special occasion" cookies to arrive 2 days prior to an event unless other arrangements have been made.

 

Additional Policies

 

Please note that these items do NOT come from an allergy free kitchen. All of the items are prepared with equipment that also processes nuts, wheat, eggs and dairy. Once received, store your cookies at room temperature away from direct sunlight. Your cookies will stay fresh, if kept covered, for around 2 weeks. You can also freeze

your cookies for longer term storage - at least two month. Thaw at room temp. Do not refrigerate. Some discoloration may occur after freezing.

 

We can prepare your order to custom specifications. Color, shapes, and variety are all your choice!

 

Seller Information

 

Our bakery is located at 8535 Hankins Road, Suite F Charlotte NC 28269. We are fully licensed and insured.

 

When Ordering

 

All orders are to be paid with 50% deposit when the order is placed by phone or in person at the bakery with balance paid upon pickup in the store.  All orders are to be paid in full when the order is placed either by phone or in person at the bakery for a delivery. All online orders for In-Store pickup are paid in advance in full online when order is placed on www.cosmicookiebakery.com.

 

Refund/Exchange Policy

 

We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase.  All refunds will be provided as a credit to the credit card used or an in-store credit, i.e. Cosmic Cookie Gift Certificate  within five (5) business days upon receipt of the returned merchandise.  If you received a shipped order there is no need to return your order. CANCELLATION OF PARTY FAVOR COOKIES MUST BE MADE 10 DAYS PRIOR TO EVENT DATE IN ORDER TO RECEIVE REFUND.

 

Order Cancellation Policy

 

Cosmic Cookies understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (This email address is being protected from spambots. You need JavaScript enabled to view it.) prior to 2:00 pm, 3 business days before your event.  All changes must be handled directly with a representative of Cosmic Cookies and confirmed.  Cosmic Cookies reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows:  25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Cosmic Cookies discretion, to change or otherwise offer any other options to the customer.  Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.  Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Cosmic Cookies and stored until further notice from customer.  Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. CANCELLATION OF PARTY FAVOR COOKIES MUST BE MADE 10 DAYS PRIOR TO EVENT DATE IN ORDER TO RECEIVE REFUND.

 

Wedding & Grooms Cake Cancellation Policy

 

Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only).  Any Wedding or Groom’s cake orders cancelled 3-6 months prior to your wedding date will receive only a 50% refund on any payments made after the deposit.  Any Wedding or Groom’s cake orders cancelled less than 3 months prior to your wedding date will receive NO refunds on any payments made after the deposit.

 

Change Order

 

There will be a $15 Change Order fee for any changes that are requested within 24 hours of the order pickup, shipping, or delivery.

 

Highly Decorated Cake Orders

 

Highly decorated cakes include wedding cakes, grooms cakes, sculpted cakes and cut-out cakes.  The latest time available to order a Highly Decorated cake is the Wednesday prior to the weekend required at noon.  The above Order Cancellation Policy will apply for those situations. During peak holiday season Cosmic Cookies reserves the right to adjust the cut-off date if orders have exceeded our production capabilities.                                                                                                          

 

Shipping Policy                                                                                                     

 

We take a great deal of time and care packaging our cookies to ensure they arrive at your doorstep in the same condition they left our bakery.

 

We will ship your order Fedex ground (2-3 days) within 2-4 business days of your order being placed and paid for, unless otherwise requested.

Priority Mail is NOT a guarantee of delivery within 2-4 days, rather it is an "expected time frame". Fedex only guarantees delivery with their overnight service.

 

THE CORRECT ADDRESS MUST BE ENTERED INTO THE SHIPPING FIELD ON THE ORDER FORM. This is the address we will default to. We will do our best to double check before shipping but putting the address in the correct spot will ensure it gets sent to the right address.

 

SHIPPING INSURANCE IS REQUIRED ON LARGER ORDERS OR ORDERS WE FEEL WOULD BENEFIT FROM IT. Shipping insurance is only a few dollars per box. We will provide all necessary information needed, but you will ultimately be responsible for filing a claim. NO ADJUSTMENTS WILL BE GIVEN BY COSMIC COOKIE BAKERY FOR DAMAGED BOXES THAT ARE INSURED. We take a great deal of care to package adequately. Excessive amounts of packing material are used!

 

We are not responsible for shipping delays caused by Fedex, incorrect address information, weather or disaster conditions, or for charges incurred for redelivery attempts and/or incorrect address information. WE WILL SHIP TO THE ADDRESS SPECIFIED IN THE SHIPPING FIELD ON THE ORDER FORM. PLEASE DO NOT CONVO YOUR SHIPPING ADDRESS SEPARATELY - IT MAY NOT MAKE IT ONTO YOUR ORDER. Please make it extremely clear where your box is to be shipped to. Refunds are not available for the cost of cookies or shipping charges if any of these circumstances occur.

 

We generally ship "special occasion" cookies to arrive 2 days prior to an event unless other arrangements have been made.

 

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax.  In state orders will be charged 7.25% sales tax.

 

What personal information does Cosmic Cookies Bakery collect?

 

Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. We may collect certain personal information from customers, business partners, employees and candidates for employment. We does not collect personal information when you visit Cosmic Cookies Bakery web sites unless you choose to provide such personal information.  No credit card information is stored on Cosmic Cookies Bakery website.  Credit card information that is given by phone is destroyed immediately after approval and processing.    

 

How does Cosmic Cookies Bakery use personal information?

 

We will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Cosmic Cookies Bakery through other sources such as trade shows and/or our advertising campaigns.

 

With whom does Cosmic Cookies Bakery share personal information?

 

We will not share personal information with third parties. We will not sell, trade or lease your personal information to others.  We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone. 

 

Choice and Consent

 

Cosmic Cookies Bakery does not require that customers, business partners or visitors to Cosmic Cookies Bakery websites provide any personal information. The decision to provide personal information is voluntary.  In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

 

Security of Personal Information

 

Cosmic Cookies Bakery is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Cosmic Cookies Bakery employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection.  No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe.

 

Other Information/Logging and Cookies

 

Like many other web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer's browser to store your preferences. When you visit a web site, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites.

 

Links to Non-Cosmic Cookies Bakery Web Sites and Third Parties

 

The Cosmic Cookies Bakery web sites may provide links to third-party web sites for your convenience and information. If you access those links, you will leave Cosmic Cookies Bakery web site. Cosmic Cookies Bakery does not control those sites or their privacy practices, which may differ from Cosmic Cookies Bakery. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by Cosmic Cookies Bakery Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third party companies may choose to share their personal data with Cosmic Cookies Bakery that sharing is governed by that third party company's privacy policy.

 

On-Line Policy Only

 

This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method.  Cosmic Cookies Bakery reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at the www.cosmicookiebakery.com and does not apply to information collected offline by Cosmic Cookies Bakery.

 

Please be sure to read this Privacy Policy before using or submitting information to us.

 

Your use of this web site is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our web site, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

 

Children Under 13

 

We have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

 

Access and Opting Out

 

You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:

 

Cosmic Cookies Bakery, 8535 Hankins Rd., Suite F Charlotte, NC 28269 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .  So that we can process your requests, include both a detailed explanation and, in the subject line of your message, either indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.

 

Contact Information

 

Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to the attention of Cosmic Cookie Bakery, 8535 Hankins Rd., Suite F, Charlotte NC 28269 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Changes to this Statement

 

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Cosmic Cookies Bakery encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

Our Address

COSMIC COOKIE BAKERY

Custom Cake, Cupcakes & Cookie Bakery

Cheesecakes, Coffee, Delivery & More!

8535 Hankins Road, Suite F

Charlotte, NC 28269

W.W.T. Harris at Lakeview Road

Monday to Thursday: 8am - 8pm

Friday: 8am - Midnight!

Saturday: 9am - Midnight!

Phone: 704-910-6549

 

Contact us:

EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.  

                   

    

                       

                                                                                                                                                  

                     

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